{"id":225,"date":"2026-10-02T14:32:31","date_gmt":"2026-10-02T19:32:31","guid":{"rendered":"https:\/\/advisoryci.com\/?page_id=225"},"modified":"2026-10-02T14:32:31","modified_gmt":"2026-10-02T19:32:31","slug":"incident-manager","status":"publish","type":"page","link":"https:\/\/advisoryci.com\/?page_id=225","title":{"rendered":"Incident Manager"},"content":{"rendered":"<p>Gesti\u00f3n experta de incidentes TI \u2014 acompa\u00f1amiento especializado antes, durante y despu\u00e9s de incidentes cr\u00edticos: menor impacto al negocio y mayor resiliencia operacional. (Servicio premium de Advisory C.I.)<\/p>\n<h2>El problema<\/h2>\n<p>Cuando ocurre un incidente cr\u00edtico, cada \u00e1rea responde por su lado: tecnolog\u00eda apaga el incendio, el negocio presiona, los proveedores se se\u00f1alan entre s\u00ed y la direcci\u00f3n decide sin informaci\u00f3n clara. El desorden alarga la ca\u00edda y multiplica su costo.<\/p>\n<h2>Qu\u00e9 hacemos<\/h2>\n<p>Un Incident Manager independiente que coordina la respuesta de punta a punta con una sola l\u00ednea de mando: eval\u00faa tu preparaci\u00f3n, dise\u00f1a el modelo de respuesta (procesos, roles, RACI y playbooks), lo ensaya con simulacros y, ante la crisis, activa el On-Call 24&#215;7, lidera el War Room y el comit\u00e9 de crisis hasta el cierre formal.<\/p>\n<h2>El ciclo completo \u2014 9 servicios<\/h2>\n<h3>Antes del incidente: preparaci\u00f3n<\/h3>\n<ul>\n<li>Assessment de preparaci\u00f3n: madurez y brechas de tu capacidad de respuesta; informe y roadmap en 5 d\u00edas (1 a 2 semanas).<\/li>\n<li>Dise\u00f1o del modelo: procesos, roles, matriz RACI y playbooks; gobierno operativo (2 a 4 semanas).<\/li>\n<li>Simulacros de crisis: sesiones de 4 a 8 horas con informe de hallazgos en 72 horas.<\/li>\n<\/ul>\n<h3>Durante el incidente: respuesta<\/h3>\n<ul>\n<li>Activaci\u00f3n On-Call 24&#215;7 con SLA de 15, 30 o 60 minutos y bit\u00e1cora del incidente.<\/li>\n<li>War Room: seguimiento cada 30\u201360 minutos, minutas y plan de acci\u00f3n.<\/li>\n<li>Comit\u00e9 de crisis: reportes peri\u00f3dicos y control ejecutivo con dashboard.<\/li>\n<\/ul>\n<h3>Despu\u00e9s del incidente: aprendizaje<\/h3>\n<ul>\n<li>Post Incident Review: informe RCA preliminar en 72 horas y plan de acci\u00f3n.<\/li>\n<li>Recuperaci\u00f3n guiada: retorno por fases validado con el negocio, plan que evita reca\u00eddas.<\/li>\n<li>Mejora continua: Incident Manager fraccional con KPIs, dashboard mensual y comit\u00e9 de seguimiento.<\/li>\n<\/ul>\n<h2>Paquetes<\/h2>\n<ul>\n<li><strong>Readiness:<\/strong> assessment + dise\u00f1o del modelo + simulacro. Para prepararse antes de la crisis.<\/li>\n<li><strong>Business:<\/strong> todo Readiness + retainer mensual + activaci\u00f3n prioritaria + War Room, comit\u00e9 de crisis y Post Incident Review.<\/li>\n<li><strong>Enterprise 24&#215;7:<\/strong> todo Business + Incident Manager dedicado con cobertura 24&#215;7.<\/li>\n<\/ul>\n<p>Modelo comercial flexible: fee de implementaci\u00f3n, retainer mensual, tarifa por activaci\u00f3n y tarifas por hora o d\u00eda durante el incidente.<\/p>\n<h2>Descarga el portafolio completo<\/h2>\n<p>D\u00e9janos tus datos y descarga el portafolio completo de Incident Manager con el detalle de servicios, SLAs y paquetes.<\/p>\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-224 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-224\" data-uid=\"6ac1c811bb2c5\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-224\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-224 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"224\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6ac1c811bb2c5\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6ac1c811bb2c5\" id=\"forminator-field-name-1_6ac1c811bb2c5-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6ac1c811bb2c5\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6ac1c811bb2c5\" id=\"forminator-field-email-1_6ac1c811bb2c5-label\" class=\"forminator-label\">Correo electr\u00f3nico <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6ac1c811bb2c5\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6ac1c811bb2c5\" id=\"forminator-field-text-1_6ac1c811bb2c5-label\" class=\"forminator-label\">Empresa <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_6ac1c811bb2c5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6ac1c811bb2c5\" id=\"forminator-field-text-2_6ac1c811bb2c5-label\" class=\"forminator-label\">Cargo <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_6ac1c811bb2c5\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Descargar portafolio<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"8ef5a08637\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F225\" \/><input type=\"hidden\" name=\"form_id\" value=\"224\"><input type=\"hidden\" name=\"page_id\" value=\"225\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/advisoryci.com\/?page_id=225\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form>\n<h2>Cierre<\/h2>\n<p>Agenda una sesi\u00f3n: revisamos tu escenario cr\u00edtico y definimos tu SLA de activaci\u00f3n (15, 30 o 60 minutos). fzavala@advisoryci.com \u00b7 +593 995 741 199 \u2014 Fabi\u00e1n Zavala, Incident Manager Senior.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gesti\u00f3n experta de incidentes TI \u2014 acompa\u00f1amiento especializado antes, durante y despu\u00e9s de incidentes cr\u00edticos: menor impacto al negocio y mayor resiliencia operacional. (Servicio premium de Advisory C.I.) El problema Cuando ocurre un incidente cr\u00edtico, cada \u00e1rea responde por su lado: tecnolog\u00eda apaga el incendio, el negocio presiona, los proveedores se se\u00f1alan entre s\u00ed y [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-225","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/pages\/225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/advisoryci.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=225"}],"version-history":[{"count":1,"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/pages\/225\/revisions"}],"predecessor-version":[{"id":226,"href":"https:\/\/advisoryci.com\/index.php?rest_route=\/wp\/v2\/pages\/225\/revisions\/226"}],"wp:attachment":[{"href":"https:\/\/advisoryci.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}